Vendor Performance Report
It is our Procurement Department's goal to maintain and improve the quality of its vendor base.
How we accomplish this is to:
- Acknowledge excellent vendors
- Resolve problems
- Identify poor performance
To accomplish this goal, SRI will:
Acknowledge excellent vendors: Through its Vendor Performance Report, SRI tracks its vendors who exceed expectations. Procurement tracks and maintains vendor performance files on all vendors. Performance information is included in the vendor database for future consideration when placing orders/making awards.
Resolve problems: It is important to determine as early as possible whether the product or service SRI receives is acceptable. If we have concerns, Procurement contacts the vendor immediately. There may be a simple and quick resolution if the vendor is notified promptly. Quickly resolved problems are noted in SRI's vendor database. Vendors who are unresponsive or slow to respond are also noted in the vendor database.
Identify poor performance: Through its Vendor Performance Report, SRI tracks its vendors who perform poorly, either with late deliveries, inferior products, poor follow-up on problems. Procurement tracks and maintains vendor performance files on all vendors. Performance information is included in the vendor database for future consideration when placing orders/making awards. The Procurement Department is the only department within SRI authorized to remove vendors from the vendor database. Procurement takes such action after careful consideration of the most recent performance by the vendor.
