Increased responsibility by firms for training: As firms integrate new technology to remain competitive, they will also need workers with the necessary skills. Improved access to education and training: Existing workforce institutions will deliver flexible programs with easy access by incumbent workers. New modes of delivery for education and training: New educational and training pathways will be accepted […]
Innovation strategy & design
Decision-making in blended human-machine hierarchies: As advanced technologies make their way into higher levels of organizations; decision-making may become increasingly objective. New ways of assigning and distributing tasks: A divide will likely arise between what humans and machines are best able to do, requiring a reassessment of how tasks are assigned. New jobs for a new […]
Distribution of physical and virtual presence: Teleservices will increase, especially in education and health.
When building trust, motivation is more powerful than demonstration or explanation.
Trust is a dynamic relationship. It is tentatively granted, then tested over time.
User expectations and perceived risks drive trust requirements.
How might we design intelligent systems that inspire trust?